Artificial intelligence
AI can read, sort and draft. It cannot decide for you, and we do not sell it as though it could.
What we understand about the trade
AI is a step in a flow, not a product. It is worth what surrounds it: what fires it, what checks its output, what happens when it gets things wrong.
It is good where the rule is fuzzy and the stakes are low: classifying an enquiry, pulling an amount off an invoice, summarising a thread, drafting a reply.
It is bad where the figure has to be right. A total, a margin and a stock level are calculated, not estimated.
Any AI output heading for a customer passes a human first. Not on principle, on arithmetic: one wrong answer sent in your name costs more than the minutes saved.
The cost is per call and it rises with use. A poorly bounded AI flow prices well in month one and much less well in month six.
Typical problems
- Someone offered you “AI” without naming the task, or saying what happens when it gets it wrong.
- Supplier documents arrive as PDFs and get retyped by hand, one at a time.
- Sorting incoming enquiries takes an hour a day from someone whose job it is not.
- You tried a generic assistant that knows none of your products, prices or rules.
- You do not know what becomes of your data once it is sent to an AI provider.
What we offer
- An AI step inside an existing flow, on a named task, with what it costs per month.
- Pulling data out of documents: invoices, delivery notes, supplier sheets.
- Sorting and routing incoming enquiries, with a fallback rule for when confidence is low.
- Draft replies, offered to your team, never sent without a read.
- The choice of provider and of where your data travels, written down before we start.
- And a straight no when AI is not the right answer: often a simple rule does better, for less.
Expertise
What are we building together?
Tell us where it hurts. We answer with a price and a lead time.